Your Order Cancellation Rights
Custom Cake Orders
You are entitled to cancel Your Order within 7 days without giving any reason for doing so. From Original purchase date where a deposit in full will be creditied back within 10 business Days
The deadline for canceling an Order is 7 days from the date with 25% refund if paid in full 50% for 1 month before date deposits are non refundable In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: customerservice@sugarbabysbakeshop.ca
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
Products are perishable goods where returns are not an option on most cases
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 24- 72 hours
The Goods are in the original packaging UNOPENED
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. Please Use the Contact Us page to arrange a Return
Please use the Contact Us page to get in contact with us to set up a drop off time when applicable
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.